PAYMENT

ALL PRICES ARE IN CANADIAN DOLLARS.

We accept the following forms of payment : Visa and Mastercard

For your security we check the validity of the credit card used for payment.


SHIPPING

Madison + PAGE SHIPS EXCLUSIVELY WITHIN CANADA.

For your own protection all orders can only be shipped to the billing address of the credit card used for your purchase. 

We ship by UPS and Canada Post. Each service is not available to all locations. During checkout you can choose from the available shipping methods.

You can track your orders at:
www.ups.ca
www.canadapost.ca
 
DAMAGES + SHORTAGES

Although very infrequent, if you receive a damaged item or damaged package it must be reported to the respective shipping company and to Madison + PAGE immediately (within 24 hours of being received). This will allow us to remedy the problem for you by submitting a damages claim.

Please take clear photos of the product and packaging and email them to Madison + PAGE. You must keep all packaging materials, boxes, paper, bubble wrap etc.
 
Please note that ink orders may be delayed due to weather, you willbe notofied via e-mail. Ink ordered in the winter is at your own risk, Madison + PAGE is not responsible for damaged caused by cold.

RETURNS

As per our in-store policy, Madison + PAGE does not offer refunds or returns on purchases. All products can be exchanged or returned for store credit ONLY. Products must be returned in original condition and packaging, with receipt and warranty, and within 14 days of purchase. Shipping costs are non-refundable under any circumstances.  Feel free to contact us directly should you have questions. All sales on discounted merchandise are final. Fountain pens are final sale if activated, and cannot be exchanged. 
 
WARRANTY

All warranty repairs are subject to service and shipping charges. 
 
Contact information:
 
Madison + PAGE 
Suite 230, 425 1st street SW
Calgary, Alberta
T2P 3L8
Canada
Telephone: (403) 264-6446
info@madison-page.com

Store hours:

Monday – Thursday: 9am - 5pm; Friday: 9am - 4pm; or by appointment
Closed weekends and holidays.